For your records, your original query was:
Hello!
I really want to know why today you refused my order?
....bla-bla-bla...
One of our customer services advisors has reviewed your query and we are able to confirm the following:
Hello Evelina,
Thank you for getting in touch for an update on your order. I am sorry for the late reply.
I am really sorry to let you know that we have had to cancel your order for Puma Men's Tergament Trainers - White/Blue - 6 6 White/Blue [Mens - Footwear - Trainers] because our suppliers were unable to provide it.
I understand how disappointing this might be. We have tried other suppliers but we have not had any luck. We will be removing the item from our website as soon as possible.
If a charge has been taken for the order, then a refund will be requested upon cancellation and the money returned to your account within 3-5 working days.
Again I am very sorry for any inconvenience this may of caused and if there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.
Kind regards,
Lauren
Zavvi.com Customer Service Team
